Security has the ability to govern by influence. Leaders can exert their influence on the value proposition of security. Security professionals must look to explore ways in which to become influencers within their own organisations. Listening, tact and diplomacy will all be part of the mix, as will framing security recommendations in business terms as opposed to technical jargon.
Going forward, the security guarding service provided for customers will demand a mixture of manpower and technology, with intelligence-led security underpinned by Security Operations Centres and Control Rooms. This conference session will examine how all of that is brought together in a harmonious mix to the benefit of customers and the wider society.
There will be an examination of changing dynamics when it comes to the buyer-supplier relationship, taking account of factors including the impact of COVID-19, the development of strategic partnership working and an analysis of the social value of security provision in local communities.
The onset of the COVID-19 pandemic saw risk assessment rise up the agenda as businesses sought to mitigate associated risks for staff and customers alike. This conference session is focused on how third party certification is playing a key role in signalling business professionalism and competency to the buyers of security services in the ‘new normal’.
Data insights allow you to gain a deep understanding about your business from the information (ie data) it generates. Combining data analytics and visualisation platforms, such as power BI, allows you to create flexible dashboards, in turn helping you to quickly discover patterns, detect trends, answer questions or draw conclusions from that data.
Actionable insights help businesses to optimise their performance and build stronger relationships, whether that’s by enabling the management of response times on a crucial contract to demonstrate compliance, reviewing checkpoint patrols or monitoring mobile patrol profitability. Simple-to-understand dashboards can be constructed to help you improve your customer experience, enhance transparency and optimise operations.
Learn more about why management information insights are an important tool in the race from competence to excellence.
There has never been a tougher time to be operating in the cyber security domain. Since the onset of COVID-19 in March last year, cyber attacks have risen by a startling 92%. According to IBM and The Ponemon Institute, the average data breach now costs £2.72 million. Many professionals in the cyber security realm find themselves struggling to engage their Board members on cyber security priorities. This conference session will provide some practical steps for engaging with the Board when it comes to cyber security in a bid to help the latter understand that cyber security is a hugely important issue.
In this conference session, simPRO customer Knight Systems outlines precisely why the security business decided job management software was perfect for its own operations. With the solution implemented during the first national Coronavirus lockdown in early 2020, Knight Systems was keen to set up the business for bigger projects and consolidate all of its data in one place.
The session will explore the advantages of reporting from one single location, why knowing your numbers is key (with specific reference to accounting package integrations), how to improve inventory management on-site and in the office and also why up-to-date stored asset data is absolutely key when working on-site.
In addition to offering an overview of Skills for Security, this conference session will examine the importance of recruiting apprentices right now for today’s organisation. There’s an assessment of the different apprenticeships on offer for the security and fire sectors and detail on where interested parties can access their local training provider(s). Recruitment of apprentices, the costs and funding incentives available to those organisations looking to do so and a discussion around the common barriers to recruiting an apprentice – and how those barriers can be overcome – are all part of the mix.
Across the years, communication systems have evolved and, in turn, impacted the security business sector in myriad ways. Traditional monitoring arrangements can involve several manual steps that take some time, but it’s now fair to say that decisions often have to be reached at a faster pace than decision support systems can perhaps handle.
The talk now is very much about enhancing the value of security provision for the host business and, importantly, delivering context-driven solutions. One way of achieving the desired outcome is via cloud-based business intelligence tools for security professionals – specifically installers, Alarm Receiving Centre operators and the end users of their services – to manage alarm activity.
Alarm solution manufacturers have developed alarm panels and subsequently built apps to support them. That was the first phase of what might be termed ‘cloud adoption’. As this presentation will show, Phase Two is firmly focused on platform providers stepping in and realising a horizontal solution for installers and ARCs who want to manage solutions from multiple vendors and bring all of that monitoring traffic together.
Case Study examples from the retail and education sectors will show how to build reports, realise savings on the resources needed for internal data analysis and, ultimately, ‘change the narrative’ for the management and monitoring of security systems.
The most recent Security Research Initiative study conducted by Perpetuity Research has assessed the security sector’s experience of the pandemic, the lessons learned, the opportunities that have arisen and how those opportunities are likely to pan out in a post-COVID world. As well as informing on the research findings themselves, this session will be supplemented by an outline of the ideas and insights generated from well over 100 security-focused OSPAs Thought Leadership Webinars. What’s clear is that it’s one thing for security to say it has realised a range of benefits, but quite another for those benefits to have generated positive long-term change.
COVID-19 has been a wake-up call for us all, whether on an organisational, national or global level. One of the themes that seems to have become common over the last 18 months or so is that lessons identified are not the same as lessons learned. It’s true that many of the lessons that have been identified in multiple previous crises have once again played themselves out against the backdrop of COVID-19 and the unprecedented impacts that the Coronavirus has exerted.
The question we now have to ask ourselves is not: ‘Are we ready for another pandemic?’, but rather: ‘Have we prepared ourselves for the challenging events that the next few years are going to deliver in what will be an increasingly unstable risk and crisis environment?’
This conference session will examine the issues we’re likely to face as well as the challenges they’re likely to create and also identify some of the proactive steps that each of us can take to ensure that our organisations – whatever their size, complexity or specific sectors – are in the best possible shape to not only be ready for those events, but also be in a position to take advantage of the opportunities that they will undoubtedly bring.
The new apprenticeship programmes in England, Wales, Scotland and Northern Ireland have set a common standard for technicians within the security and fire systems industry. This standard has been developed into the competence-based career structure represented by the FESS/ECS card scheme.
The implications for the industry are there as Government and public companies alike demand proof of competence held by the staff involved on their sites as a condition of doing business. This is no longer a construction site issue. The police, the Fire and Rescue Services and insurers will quickly make the connection to competence – and the financial savings for them – and start asking for the same proof.
In the wake of Grenfell Tower, the need for all those supplying and maintaining services will need to provide that proof – at the worker level – as part of the normal business arrangement, while the Inspectorates will be asked to judge competence as part of company approval. This is happening now. We can no longer sit on the side lines.
In a post-COVID landscape, it’s important that companies have security at the very heart of their ‘back to business’ strategies. This is a new era. It follows that, in most cases, organisations will have to take a different approach to ensure that they understand the threats they face and have a strategy in place to remain resilient in a post-pandemic environment. Intelligence-led analysis and actions need to be at the heart of operations. This session will explore some Case Studies and provide insight into how intelligence-led activity plays a significant role in keeping organisations secure and resilient.
In 2020, and in light of COVID-19 and security officers being designated as key workers by the Government, the British Security Industry Association worked diligently as a member of The Security Commonwealth in devising a campaign to raise awareness of the critical role the security officer plays in modern 21st Century society to keep people, property and places safe.
The campaign – entitled ‘Raising Perceptions’ and which is being promoted industry-wide under The Security Commonwealth umbrella – is working to promote the diligent efforts of security officers and the industry as a whole and to showcase security professionals as respected and valued service providers contributing to, and duly creating, a safe and secure environment. This is critical for protecting people, places and property. The focus is on such key workers being acknowledged and embedded within our daily lives.
It’s no secret that there’s a gender gap in the security sector, not only in terms of female practitioners, but also when it comes to women holding security leadership roles. Security is still viewed as a male-dominated field, but progress is being made. The industry requires strong female role models to encourage women into the security world. There does appear to be a growing acknowledgement that diverse perspectives are required in order for the security industry to thrive and grow long into the future.
Trade Unions are described in Wikipedia as: ‘Organisations of workers who have come together to achieve many goals such as protecting the integrity of their trade, improving safety standards and attaining better wages, benefits and working conditions through the increased bargaining power wielded by solidarity among workers.’ So why doesn’t everyone agree that they have a legitimate place in the working society, and why does their mere existence invoke – at least for some – a sense of disruption to both the corporate equilibrium and the health of an organisation? This conference session debates the pros and cons in terms of both personal Trade Union membership and corporate bargaining agreements.